At Cross Fusion, we strive to ensure you love what you wear. If for any reason you are not completely satisfied with your purchase, please review our return and exchange policy below.

1. Eligibility for Returns & Exchanges

You may request a return or exchange if:

• The request is made within 7 days of receiving your order

• The item is unused, unwashed, and unworn

• All original tags, labels, and packaging are intact

• The item is free from stains, odors, or damage

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Sale or discounted items

• Innerwear, socks, or accessories (for hygiene reasons)

• Customized or altered items

Exceptions apply only if the item is defective or incorrectly delivered.

3. Return Reasons Accepted

Returns or exchanges will be accepted only in the following cases:

• Incorrect item received

• Size issue

• Manufacturing defect

• Damaged item upon delivery

Customers must provide clear images or videos as proof.

4. Return Process

To initiate a return or exchange:

1. Contact us at support@crossfusion.com within 7 days of delivery

2. Share your order number, return reason, and images (if applicable)

3. Once approved, you will receive return instructions

Returns sent without approval may not be accepted.

5. Exchange Policy

• Exchanges are subject to stock availability

• Only one exchange per order is allowed

• If the requested size or item is unavailable, a refund or store credit may be offered

6. Refund Policy

• Refunds are processed after quality inspection

• Approved refunds are issued within 7–10 business days

• Refunds are made to the original payment method

• Shipping charges are non-refundable, unless the mistake is from Cross Fusion

7. Return Shipping

• Customers are responsible for return shipping costs

• In case of defective or incorrect items, Cross Fusion will cover return shipping

8. Order Cancellation

• Orders can only be canceled before dispatch

• Once dispatched, cancellations are not allowed

9. Policy Abuse

Cross Fusion reserves the right to refuse returns if:

• The policy is misused

• Items show signs of wear or damage

• Multiple excessive return requests are made

10. Policy Updates

Cross Fusion may update this Return Policy at any time. Changes will be posted on our website.